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Charter One Bank

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Charter One Bank is an American Bank, which was acquired by Citizens Financial Group, Inc. The bank was based in Cleveland, Ohio and had branches in 6 U.S. states. At the present time the bank is a wholly owned subsidiary of Royal Bank of Scotland Group. It is headquartered in Providence, Rhode Island. The tagline of the company is: "Not your typical bank". The Charter One name was not abolished in Midwest where another Citizens Bank functions. The acquisition of the Charter one made Citizens Financial Group one of the leading banks in the United States that has its branch offices in 13 states.

In 2007 the Charter One franchise purchased several Illinois located banks.
Please try to contact Charter One Bank Customer Service directly prior to posting any complaints on this site.

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Charter One Bank Complaints & Reviews

Charter One Bank Reviews

EJC9
Charter One Bank - Charter One Bank customers come first ?
5.0 1215 Superior Ave ClevelandOH44114-3257 Personal customers:1-877-981-3733. Business http://www.charterone.com/forms/contactus.aspx

Baloney! I've been a customer for over 15 years & have put up with the nickel & diming to death! Last year I took out a home improvement loan & paid it back in a year with no p...

#267774
Oct 12, 2011
211

Denschleg
Charter One Bank - Retired Employees Treated Poorly
5.0 1215 Superior Ave ClevelandOH44114-3257 Personal customers:1-877-981-3733. Business http://www.charterone.com/forms/contactus.aspx

The only retiree benefit I received after 34 years was a free checking account for life. I have repeatedly been charged and must fight to have the fees removed. If you are or becom...

#249700
Jul 18, 2011
385

Grabmy a...
Charter One Bank - Charter One Rips Off Small Businesses
5.0 1215 Superior Ave ClevelandOH44114-3257 Personal customers:1-877-981-3733. Business http://www.charterone.com/forms/contactus.aspx

Small business loan - never missed a payment and paid of 2/3 of loan but due to a "covenant breach" they are charging me HUGE amounts to keep loan in place and not call the loan (w...

#248368
Jul 12, 2011
291

Exc1
Charter One Bank Closed My Accounts Without Notice
5.0 1215 Superior Ave ClevelandOH44114-3257 Personal customers:1-877-981-3733. Business http://www.charterone.com/forms/contactus.aspx

I was about to pay my home equity line on June 30 when I realized that the bank had zeroed-out my accounts, despite substantial balances on both accounts. After a phone call, the c...

#246961
Jul 04, 2011
486

Anonymous
Charter One Bank Sucks
5.0 1215 Superior Ave ClevelandOH44114-3257 Personal customers:1-877-981-3733. Business http://www.charterone.com/forms/contactus.aspx

Charter One has the worst customer service and retention! My account was over drawn $95. I had an electronic deposit set to go into the account (checking and had made arrangements ...

#244069
Jun 18, 2011
507

Angelson...
Charter One Bank - If you receive a cashiers check from charter bank do not cash it !i
5.0 1215 Superior Ave ClevelandOH44114-3257 Personal customers:1-877-981-3733. Business http://www.charterone.com/forms/contactus.aspx

I was smart! I reported a checkfrom chater one bank for sending a fraulent check to my home address for $2,750.00! donot cash any checksthat come toyou with on letter jus...

#241167
Jun 03, 2011
748

DoneWith...
Charter One Bank - another ripoff.
5.0 1215 Superior Ave ClevelandOH44114-3257 Personal customers:1-877-981-3733. Business http://www.charterone.com/forms/contactus.aspx

10 year customer. Yep, the old rearrange the POSTED debits for more overdraft fees.When I emailed what happened, they answered: "Thank you for your recent email regardi...

#236606
May 09, 2011
580

Jen12345
Charter One Bank
5.0 1215 Superior Ave ClevelandOH44114-3257 Personal customers:1-877-981-3733. Business http://www.charterone.com/forms/contactus.aspx

Charter one refinanced a loan without my signature to my ex husband. They refuse to talk with me to get the facts after many attempts. They also ignored a home equity line of cre...

#232950
Apr 18, 2011
800

Mjeff77
Charter One Bank - Charter One does not respect customers!
5.0 1215 Superior Ave ClevelandOH44114-3257 Personal customers:1-877-981-3733. Business http://www.charterone.com/forms/contactus.aspx

I've been with Charter One in Canton, OH for 10 years. The only reason I didn't leave sooner is the inconvenience of changing my direct deposit. I've been nickled and dimed to deat...

#210791
Dec 09, 2010
343

Angiemar...
Charter One Bank - Outrageous fees after closing account 1.5 years later
5.0 1215 Superior Ave ClevelandOH44114-3257 Personal customers:1-877-981-3733. Business http://www.charterone.com/forms/contactus.aspx

After college I relocated to NC that does not have any CharterOne branches (smart thinking NC!). In order to close my checking account they made me drive 6 hours with a notarized d...

#204666
Oct 28, 2010
1504

Anonymous
Charter One Bank - Home equity loan
5.0 1215 Superior Ave ClevelandOH44114-3257 Personal customers:1-877-981-3733. Business http://www.charterone.com/forms/contactus.aspx

I've had a home equity with CHARTER ONE for 5 yrs and have always made the payments ahead of due date and I'm about 6 months ahead of the loan.Have had no problems or troub...

#198002
Sep 11, 2010
920

Jiar123
Charter One Bank 's "Green Sense" means more fees
5.0 1215 Superior Ave ClevelandOH44114-3257 Personal customers:1-877-981-3733. Business http://www.charterone.com/forms/contactus.aspx

I refused to sign up for that "Green Sense". I had a bad experience from one offer they had before so I got used to refuse every offer, and moved all my autodeductions and autodepo...

#187600
Jun 28, 2010
1646

Rbenson30
Charter One Bank - Charter One Ripped me off!
5.0 1215 Superior Ave ClevelandOH44114-3257 Personal customers:1-877-981-3733. Business http://www.charterone.com/forms/contactus.aspx

I had a free checking account with Charter One and used it for about 10 years. I had 8 weeks of inactivity and presto...The account automatically changes to a premium account with...

#172308
Feb 23, 2010
826

Samantha...
Charter One Bank Ripping Us Off.
5.0 1215 Superior Ave ClevelandOH44114-3257 Personal customers:1-877-981-3733. Business http://www.charterone.com/forms/contactus.aspx

Charter one is constantly applying overdraft fees to our account when we haven't gone overdrawn. In the last three days we've encountered $429 worth of fees. I'm so out...

#170029
Feb 04, 2010
918

Adrienne...
Charter One Bank - Taking advantage. I want to know what to do.
5.0 1215 Superior Ave ClevelandOH44114-3257 Personal customers:1-877-981-3733. Business http://www.charterone.com/forms/contactus.aspx

I have a mentally retarded brother that has a mma account with Charter One bank. I have been on his account since he has had one. Last year he wanted a visa card. My brother can...

#166653
Jan 05, 2010
360

Apellegr...
Charter One Bank - Putting the highest check through first causing many smaller amounts to bounce and more fees
5.0 1215 Superior Ave ClevelandOH44114-3257 Personal customers:1-877-981-3733. Business http://www.charterone.com/forms/contactus.aspx

Charter one says I am a valid customer, and I should be with all the overdraft fees they have robbed me of by putting the larger amount check through first regardless of the dates ...

#162638
Nov 22, 2009
505

Justinla...
Charter One Bank - Charter One
5.0 1215 Superior Ave ClevelandOH44114-3257 Personal customers:1-877-981-3733. Business http://www.charterone.com/forms/contactus.aspx

I have had Charter One Bank for years and recently they are screwing with my accounts. they have been transferring money between my accounts with out my consent, leading me into a ...

#159797
Oct 21, 2009
942

Anonymous
Charter One Bank - Balance on hold?!?
5.0 1215 Superior Ave ClevelandOH44114-3257 Personal customers:1-877-981-3733. Business http://www.charterone.com/forms/contactus.aspx

A vendor debited my account and attempted to debit a second time, I called Charter One Bank while the balance was still on hold and they instructed me to call the vendor to stop th...

#158828
Oct 08, 2009
1659

Darlingm
Charter One Bank - Charter One preventing me from eating for 35 days
5.0 1215 Superior Ave ClevelandOH44114-3257 Personal customers:1-877-981-3733. Business http://www.charterone.com/forms/contactus.aspx

On 05/11/2009, I placed an order with an online merchant for $70.48. The merchant accidentally authorized my debit card with Charter One twice. Even though the merchant didn't ac...

#155786
Aug 24, 2009
658

Sammypru...
Charter One Bank St. Clair, Cleveland very rude and unprofessional.
5.0 1215 Superior Ave ClevelandOH44114-3257 Personal customers:1-877-981-3733. Business http://www.charterone.com/forms/contactus.aspx

The customer service rep, Roxanne Gresham St. Clair branch in Cleveland, Oh, and manager, Deanna Moran were rude and ill equipped to service customer. They were unp...

#154914
Aug 11, 2009
698

Bward
Charter One Bank - Overdraft
5.0 1215 Superior Ave ClevelandOH44114-3257 Personal customers:1-877-981-3733. Business http://www.charterone.com/forms/contactus.aspx

I was charged 39.00 for an 2.22 overdraft that is absolutely ridicilous im really hurt my money is very limited and i cant afford to just give it away and thats what i feel like wh...

#154889
Aug 10, 2009
1855

C21virgwil
Charter One Bank - Capital One Bank
5.0 1215 Superior Ave ClevelandOH44114-3257 Personal customers:1-877-981-3733. Business http://www.charterone.com/forms/contactus.aspx

I am pissed. I have been a business customer for 8 years. Unfortunate curcumstances caused me to overdraw the account. I called to get help, but no one was helping me, as result th...

#150861
Jul 08, 2009
1057

Anonymous
Charter One Bank - Lost a deposit check and no help with nsf fees
5.0 1215 Superior Ave ClevelandOH44114-3257 Personal customers:1-877-981-3733. Business http://www.charterone.com/forms/contactus.aspx

Last year, Charter One Bank lost a check I personally deposited, and told me it was my responsibility to get another from my customer. They accepted the check in my register deposi...

#149776
Jun 09, 2009
612

Msizer@n...
Charter One Bank - Overdraft Fee ripoff
5.0 1215 Superior Ave ClevelandOH44114-3257 Personal customers:1-877-981-3733. Business http://www.charterone.com/forms/contactus.aspx

So BewareI was charged 317.00 in overdraft fees by Charter one Bank over one weekend..This is a very common practice with Charter one I have had them for over 10 years.I am in the ...

#149607
Jun 05, 2009
955

Anonymous
Is Charter One Bank failing???
5.0 1215 Superior Ave ClevelandOH44114-3257 Personal customers:1-877-981-3733. Business http://www.charterone.com/forms/contactus.aspx

CharterOne overdrafted my account for $0.28 cents overdrawn,charged me $39.00 ODC THEN an additional $35.00 because my mail was forwarded to me so my account was overdrawn twenty-e...

#147668
Apr 16, 2009
706

NuGeordie
Charter One Bank - Charter One is the worst bank ever
5.0 1215 Superior Ave ClevelandOH44114-3257 Personal customers:1-877-981-3733. Business http://www.charterone.com/forms/contactus.aspx

My husband has been a customer with Charter One for nearly 5 years, and 4 months ago I was added as a joint account holder. I have been a customer of several banks, ...

#145416
Feb 17, 2009
1272

Anonymous
Charter One Bank "Fraud Policy" Bad News
5.0 1215 Superior Ave ClevelandOH44114-3257 Personal customers:1-877-981-3733. Business http://www.charterone.com/forms/contactus.aspx

Charter One Bank will make you wait 10 Business Days to replace your money if "fraudulent" charges are made to your account. Someone, somehow printed a debit card with my account n...

#144364
Jan 20, 2009
1811

Anonymous
Charter One Bank - Charter One doesn't want to talk to its customers
5.0 1215 Superior Ave ClevelandOH44114-3257 Personal customers:1-877-981-3733. Business http://www.charterone.com/forms/contactus.aspx

After recently moving, I called Charter One Bank to change my address. The monthly statement specifically tells you to call the number on it to report address changes. I called and...

#137865
Oct 02, 2008
811

Anonymous
Charter One Bank - Charterone Bank kept charging me $35.00 every 6 days for an overdraft.
5.0 1215 Superior Ave ClevelandOH44114-3257 Personal customers:1-877-981-3733. Business http://www.charterone.com/forms/contactus.aspx

Charterone Bank is the worst institution I bank with. Their personnel are morons. Very incompetent! If I list all their boboos the did with my account for the last 7 years that I b...

#135601
Sep 16, 2008
528

Michelle...
Charter One Bank Not Your Typical Bank!
5.0 1215 Superior Ave ClevelandOH44114-3257 Personal customers:1-877-981-3733. Business http://www.charterone.com/forms/contactus.aspx

I was charged $1599 in just five weeks in insufficient fund fees from Charter One Bank. In Chicago, Illinois. I contacted Charter One bank regarding these excessive overdraft fees....

#135447
Sep 15, 2008
3473
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