Pissed Consumer - CharterOne Bank

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CharterOne Bank - stupid rep

May 8, 2008

Charter One Bank complaint

Called CharterOne today to inquire about the balance in my checking account. The customer rep kept asking me the account number. I offered her other information (SSN, DOB, etc.) but she wouldn't take it. I have accounts at other banks and they can get my account info using SSN. Most people memorize their SSN but not every bank account number. The rep would not do anything if I don't give her account number. I know that if I walk to Charter One branch, they would be able to pull my account info using my SSN. What a stupid rep.

Their fee is also very high. A bank office check for $8! I should have switched bank long time ago. I'll go with my credit union after my trip. They pay higher saving interest rate and have lower mortgage rate.

So long stupid Charter One.

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Comments (3)

1. Written by lms, on 18-08-2008 00:33

Hellllooo...have you ever heard of identity theft? I wouldn't want my account number given out over the phone when they don't know who they are talking to for sure.

If you go to the branch I'm sure they either recognize you as a repeat customer or hey...here's an idea...I bet they ask for your drivers license. It has your name and a photo on it so they can verify it is you.

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2. Written by Your a dipshit!, on 11-06-2008 21:54

If you call on the phone, they have to verify your info. I could give you a long list of people who over the years could have garnered my social and birthdate - i certainly dont want them checking my balance!

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3. Written by Think about it., on 22-05-2008 11:24

You calle IN guess what to get account information that REP is REQUIRED to get the account number from you. If you can't provide it go to the branch where they can ID you and pull up your information. Its not that the rep was stupid he or she was doing HER JOB!

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