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After college I relocated to NC that does not have any CharterOne branches (smart thinking NC!). In order to close my checking account they made me drive 6 hours with a notarized document saying I am closing my Account because there is not a branch supported in NC.

I withdrew all of my funds and shredded my Debit Card (I did not get checks)in May 2008 with all the necessary paperwork. I received a call today from the collections agency saying I had a $100 fee and if I didn't pay, it would affect my credit score.

I called into CharterOne and spoke with Frank (he called himself a manager; I call him a HORRIBLE customer service agent) who couldn't even tell me what I was being charged for! He also told me that my Account was never closed in May of 2008; it was closed in Nov. 2009 when I was charged $100 and never received notification of being charged until today.

I did all the necessary steps they required of me to close my bank account and they didn't even close it! I drove 6hrs for no reason, except for them to charge my Account after I closed it and didn't not even notify me of this charge until I received a call today!

Frank asked me to update my Account Information and I asked him to read back my address that they have in the system (which was correct with my NC address so no updating was needed) then "Smart Frank" tells me that maybe they didn't have the correct address on hand and that is why I didn't receive a notification in the mail. Are you Serious, Smart Frank?! Do you remember the conversation we just had about my address being correct in your system?!?

Anyways CharterOne has screwed me over and just recieved $100 for what they can't even tell me what for! This bank is an absolute nightmare, they have horrible customer service, and just want your money (even after you close your account).

I do not recommend anyone banking here! Better Business Bureau here I come!

Monetary Loss: $100.

Location: Charlotte, North Carolina

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Guest

I'm banking here and the past few paycheck they have been taking fourty bucks from me. They don't post it in my transcastion or give me a notice.

Then they will put it back in then take it out and it overdrafts me. Then I get charged the thirty five over draft fee!!!! I called them and they tell me a transaction I made of that amount and I tell them I know.

But fourty bucks is missing and you're not showing it on my account! And this time the charged me a overdraft fee and I'm not even overdrafted....

Guest

Thanks for this info! I'm about to close my account, and have had a terrible track record with them so far. I'll be sure to look out for this!

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