After banking with them for several years I chose to use one of the balance transfer checks that they were constantly sending to transfer a balance. It said right on the check it was to be interest free for a year.
When I got my credit card statement thy were charging me interest on the transfer.
After several phone calls totaling almost 4 hours I was told that they were not going to honor the interest free because it appeared the bank it was being transfered from mistyped the check #. I am curently working on closing all my accounts with Charter One and suggest others do as well.
Monetary Loss: $150.