Charter One Bank - Supervisor at branch 699
went to charter one bank - branch 699 - lines were long (about 10-12) people inside - 3 cars in drivethru - ask customer service man "do you know if there's just one teller" he said he didnt work on that side - I ask who was the supervisor and he said the lady sitting in the chair - I said excuse me twice - I ask how many tellers are there - she said how many do you see - told her that is not what I ask - she said again - how many do you see - after I said I was calling Corp she then begin to ask people to step up - I called and spoke to Elliott the first time - cant remember the guys name I talk with the second time - ask the teller that was working what branch is this - she informed me that it's 699 - still talking to Elliott she (supervisor) didnt have anything else to say since she notice that I was talking on my phone - heard her call a couple of the men by name - told one that was sitting in the chair where she was working at that she was not available - she was already spoken for - I could have been another boss that stop by in street clothes to do my banking - point being she didnt know who I was and didnt care until she saw I was on the phone then her attitude start to change - dont think people like her that doesnt have a personnality to work with the public if you cant answer a simple question - didnt like it because thats not how you conduct yourself with the public - what got me was that she was getting smart with me because I ask how many tellers were working - if she had just said one - I would have left and went someplace else to do my banking - if she said two - I would have stayed without any problem - just ask one question - have been a charter one customer for over 10 years never had a employee speak to me like that - wish I was a manager from another branch - would love to saw how her face look then.
Location: Cleveland, Ohio
Thank You for Your Reply! We are processing your message.
Comments
Please avoid publishing any personal information and promotional content
Barely Legible........Ask a question like that and get an appropriate answer